Thank you for shopping at Dc Promo LLC. We appreciate your business and want to ensure your satisfaction with every purchase you make from us. Please read this Refund Policy carefully to understand your rights and options regarding refunds.
Refund Eligibility
We strive to provide high-quality organic products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
You may be eligible for a refund if:
You received a damaged or defective product.
The product you received is not the product you ordered.
You are dissatisfied with the quality of the product.
Refund Process
To initiate a refund, please contact us within 3 days of receiving your order. You can reach us via email at info@dcpromollc.com or by phone at +1 321 966 9981. Please provide the following information:
Your name
Order number
Description of the issue
Any supporting documentation or photos
Once we receive your refund request, we will review it and notify you of the status of your refund as soon as possible.
If your refund is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
Return Shipping
If you are returning a product due to damage, defect, or an error on our part, we will cover the cost of return shipping. We will provide you with a prepaid shipping label or arrange for a pickup, depending on the nature of the return.
Contact Us
If you have any questions about our Refund Policy or need assistance with a refund, please contact us at:
Email: info@dcpromollc.com Phone: +1 321 966 9981
Changes to this Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any changes.